Business and Professional

This course explores how to foster creativity and innovation within teams and organizations. Drawing on current research and practical frameworks, learners examine the key factors that enable creative collaboration and practice tools and techniques designed to stimulate productive, innovative thinking in group settings.

This course equips learners with practical skills to handle even the most challenging customer interactions. Through real‑world scenarios and proven communication strategies, learners develop the confidence to manage customer crises, defuse conflict, and deliver professional, results‑driven customer service that builds trust and loyalty.

This course introduces foundational cybersecurity concepts for human resource professionals. Learners explore HR‑specific security risks, the sensitive nature of employee data, and the role HR plays in collaborating with technical teams to develop effective security policies, training, and awareness programs.

An advanced, hands-on Excel course that equips the learner with the tools to analyze, visualize, and communicate data effectively. From PivotTables and dynamic charts to Power Query and Power Pivot, the learner builds the skills to transform raw data into clear, compelling insights and professional dashboards.

Difficult people are a part of everyday life—at work, at home, and in our communities. This course helps the learner recognize challenging behaviors, understand the motives behind them, and stop feeling controlled or frustrated by difficult interactions. Through practical communication strategies and proven techniques, learners develop assertive, respectful responses that shift conversations from conflict to control and empower them to handle even the most difficult personalities with...

El programa de Desarrollo Organizacional se enfoca en la relación entre las personas y las organizaciones, así como en la mejora del funcionamiento individual, grupal y sistémico mediante procesos de cambio planificado.Este programa proporciona a los learners herramientas conceptuales y prácticas para impulsar el desarrollo organizacional, fortaleciendo el desempeño de individuos y equipos. Los learners adquieren habilidades para facilitar el cambio, mejorar procesos internos y contribuir a la...

This course introduces the fundamentals of digital marketing strategy in today’s online marketplace. Learners explore how organizations use digital channels to connect with customers, improve brand perception, and generate leads, while gaining a step‑by‑step understanding of how to develop an effective digital marketing strategy grounded in key concepts, definitions, and performance metrics.

The Professional Bookkeeping Career Exploration course introduces learners to a fast‑growing, in‑demand profession essential to businesses of all sizes. Designed for individuals interested in a stable and rewarding career, this course provides an overview of the bookkeeper’s role, daily responsibilities, and the importance of accurate financial record‑keeping. Learners also explore the training pathways, certification requirements, and industry trends shaping today’s bookkeeping profession.

The Human Resources (HR) Career Exploration course introduces learners to a fast‑growing and dynamic business profession at the heart of every organization. Designed for individuals interested in people‑focused roles, this course provides an overview of what it means to work in human resources, including day‑to‑day responsibilities, common HR functions, and workplace environments. Learners also explore training and certification pathways, along with the evolution, current trends, and realities...

The Discover a Career as a Paralegal course introduces learners to a fast‑growing and rewarding profession within the legal field. Designed for individuals interested in law and legal support roles, this course explores what it takes to become a paralegal, including daily responsibilities, work environments, and the skills required for success. Learners gain insight into education and training pathways, as well as current trends shaping the paralegal profession.

The Becoming a Project Manager course offers an in‑depth introduction to one of today’s fastest‑growing professional fields. Designed for individuals seeking a dynamic and rewarding career, this course explores the role of the project manager, daily responsibilities, and the skills needed to succeed. Learners gain insight into career pathways, training options, industry evolution, and current trends shaping the project management profession.

This Business Writing course strengthens learners’ ability to communicate clearly and effectively across professional formats, including emails, reports, proposals, and presentations, using proven writing techniques and practical tools.This program helps learners build essential workplace communication skills by focusing on clarity, structure, and professionalism in writing. Learners gain practical tools and checklists to improve everyday business documents and enhance their ability to...

This course helps learners develop clear, concise, and professional writing skills essential for today’s workplace. Through practical guidance and real-world examples, learners master emails, memos, and letters that communicate ideas effectively, strengthen credibility, and earn professional respect.

The Negotiation Skills for Business & Management course introduces learners to the essential concepts and strategies used in effective negotiation. Designed for everyday business and management situations, this course explores how skilled negotiators adapt their approach based on context, relationships, and stakes. Learners develop fluency in core negotiation frameworks, such as BATNA, reservation price, ZOPA, and power dynamics, and gain practical tools to plan, navigate challenges, and reach...

This introductory course helps learners build the skills needed to create clear, engaging, and persuasive presentations. With an emphasis on slide‑based communication, learners discover how to organize content, structure messages, and use PowerPoint effectively as a visual aid to support professional presentations in organizational settings.

This course introduces managers to the core concepts of emotional intelligence (EI) and its influence on effective leadership. Learners explore how understanding and managing emotions enhances communication, strengthens workplace relationships, and supports constructive conflict resolution with employees, peers, and senior leaders.

This course examines the role of human resource management in protecting employee rights, promoting ethical workplace practices, and ensuring legal compliance. Learners explore key employment laws, ethical frameworks, and fair procedures for discipline and termination, along with an introduction to labor unions and the fundamentals of labor relations.

This course introduces learners to the essential principles of workplace safety and health from a human resource management perspective. Learners explore common workplace hazards, employee health concerns, and employer responsibilities for maintaining safe work environments, with a strong emphasis on compliance with Occupational Safety and Health Administration (OSHA) regulations.

This introductory course examines the critical human resource processes involved in selecting the right employees. Learners explore best practices for interviewing, candidate evaluation, and informed hiring decisions while addressing legal and ethical considerations, including nondiscrimination, reference and background checks, and employment testing.

Este curso ofrece una introducción práctica a los conceptos básicos de computación y a las herramientas esenciales de Microsoft Office 2016. Diseñado para personas principiantes o para quienes actualizan desde versiones anteriores, el programa brinda instrucciones paso a paso para el uso de la computadora, la configuración de internet y redes, y el dominio práctico de Word, Excel, PowerPoint y Outlook para la productividad personal y profesional.

Ethics and Professionalism is a micro course that introduces learners to the principles of ethical, responsible, and professional behavior in academic and workplace settings. Offered through accredited school partners, this course provides a practical overview of ethical standards, professionalism, and the skills needed to demonstrate integrity and accountability in everyday interactions.

This program has two modules: •Event Planning and Management•Start Your Own BusinessEvent planners need professional caliber information that explains everything from how to decorate, to the use of technology, and everything in between. In this course, offered by our accredited school partners, you will learn that information and much more. It is through planned events that we remember our shared history, our friends, family, and community. The course includes information on greener events,...

Microsoft Excel es una de las herramientas más revolucionarias para el análisis de datos en el mundo de los negocios. El curso Aplicación Avanzada de Excel 2016 está diseñado para profesionales que necesitan utilizar funciones avanzadas de Excel para administrar, analizar y automatizar información de manera eficiente. A través de un enfoque práctico, los participantes aprenderán a trabajar con grandes volúmenes de datos, integrar información externa, personalizar visualizaciones y automatizar...

Microsoft Excel es una de las herramientas más revolucionarias para el análisis de datos en el mundo empresarial actual. El curso Aplicación Básica de Excel 2016 está diseñado para profesionales que necesitan una comprensión básica y práctica de Excel a nivel empresarial. Los participantes aprenderán a visualizar y manipular datos, crear hojas de cálculo profesionales y utilizar herramientas esenciales de Excel para apoyar la toma de decisiones y mejorar la productividad. Este curso también es...

El curso Aplicación Básica de Excel 2016 brinda a los profesionales una base práctica y de nivel empresarial en Microsoft Excel, una de las herramientas más poderosas para el análisis de datos y la productividad. Los estudiantes desarrollan habilidades para crear, dar formato y visualizar datos de manera eficaz, ya sea que sean nuevos en Excel o que estén migrando desde versiones anteriores a Excel 2016.

Microsoft Excel es una de las herramientas más poderosas y revolucionarias para el análisis de datos en el entorno empresarial actual. El curso Aplicación Intermedia de Excel 2016 está diseñado para profesionales que requieren un dominio sólido de las funciones intermedias y avanzadas de Excel, incluyendo la administración, distribución, formato de documentos, revisión y diseño de página. También es ideal para quienes cuentan con experiencia en versiones anteriores y desean conocer y comparar...

This introductory course equips non‑financial managers with the essential finance tools and concepts needed to make sound, defensible business decisions. Learners explore practical decision‑making methods, including cost‑benefit analysis, break‑even analysis, and the Balanced Scorecard, while building a foundational understanding of key financial concepts such as ROI, cost behavior, and payback period.

This course helps learners explore how career choices align with personal values, interests, and sources of fulfillment. Through structured self‑assessment and comparison of different job settings and functions, learners gain insight into identifying roles and environments that best match their preferences and career goals.

The Foundations for Start‑Up and Business Owner Management certificate program introduces learners to the core principles of entrepreneurship and small business management. Offered through accredited school partners, this program guides learners from idea generation through business planning, people management, financial fundamentals, and marketing, providing the essential knowledge needed to start, own, and operate a successful business.

Frontline managers sit at the intersection of strategy and execution, translating organizational goals into day‑to‑day results. This program prepares learners to succeed in the most critical tier of management, equipping them with leadership, communication, and operational skills used across industries. Designed for aspiring and current supervisors, the program focuses on managing people, representing the organization, and driving performance at the front lines of business.

The Frontline Manager Simulation Course immerses learners in a realistic, decision‑driven environment where they apply management best practices to real‑world challenges. Participants step into the role of a newly promoted frontline manager overseeing Dragonfly Service’s sales team, navigating the critical first three months of leadership. Through interactive scenarios, learners experience the complexities of coaching, mentoring, conflict resolution, and change management, building confidence...

This course equips frontline managers with practical communication skills essential for today’s workplace. While introducing basic communication theory, the primary focus is on real‑world application, helping learners develop clear messages, adjust communication style to purpose and audience, and communicate effectively with both direct reports and senior leaders.

This course prepares frontline managers to use coaching as a powerful leadership tool to improve performance, engagement, and collaboration. Learners explore practical coaching techniques, the differences between coaching and mentoring, and proven frameworks such as the GROW model. Emphasis is placed on emotional intelligence, active listening, SMART goal setting, and effective follow‑up to support employee growth and organizational success.

This course supports aspiring supervisors and organizations preparing employees to transition from individual contributor roles into supervisory positions. Through a self‑paced, interactive format, learners explore the core responsibilities of supervision, foundational management principles, and the essential skills required to effectively lead teams, manage performance, and collaborate with upper management.

This course helps learners identify their natural leadership style and understand how different leadership approaches work in varying situations. Learners explore effective and problematic leadership styles, develop emotional intelligence, and learn practical strategies for managing conflict, communicating with teams, and leading within diverse organizational cultures.

This course helps frontline managers understand how organizational culture shapes employee behavior, engagement, and performance. Learners explore how values, norms, leadership behaviors, and communication practices influence workplace culture, and how managers can reinforce positive culture while identifying and addressing toxic or unhealthy environments.

This course equips frontline managers with the knowledge and skills needed to implement effective progressive discipline in the workplace. Learners explore progressive discipline as a corrective, structured approach to managing employee performance and behavior issues. Emphasis is placed on best practices, consistency, documentation, and fair administration to support improvement while reducing organizational risk.

This course prepares new and aspiring managers to effectively lead teams and groups in today’s dynamic workplace. Learners explore the differences between teams and groups, how teams form and make decisions, and practical strategies for building, motivating, and sustaining high‑performing teams. The course also addresses collaboration, conflict resolution, creativity, diversity and inclusion, and managing teams in remote environments.

This course equips frontline managers with practical time management and scheduling strategies essential for improving personal effectiveness and team productivity. Learners explore techniques for planning, prioritizing, delegating, and organizing both individual and team workloads, while addressing common challenges such as interruptions, procrastination, and unproductive meetings.

This introductory course helps frontline managers and aspiring leaders develop the skills needed to achieve and sustain a healthy work‑life balance. Learners explore practical strategies for managing competing demands, reducing stress, preventing burnout, and maintaining personal fulfillment while meeting the responsibilities of leadership.

Este curso de Fundamentos de la Informática introduce a los aprendices en los conceptos esenciales del uso de la computadora tanto en entornos personales como profesionales. Los aprendices exploran hardware, sistemas operativos, software, redes, almacenamiento, seguridad básica y herramientas digitales comunes, desarrollando una base sólida para desenvolverse con seguridad y eficiencia en un mundo cada vez más digital.

This GED Test Preparation course is designed to help learners build the knowledge, skills, and confidence needed to successfully pass the GED® (General Educational Development) test. The program provides comprehensive preparation across all tested subject areas, Language Arts (Writing and Reading), Social Studies, Science, and Mathematics. Through clear explanations of the testing format, targeted practice exercises, proven test‑taking strategies, and full practice tests with detailed answer...

Unlock the full potential of generative AI by mastering the art and science of prompting, model selection, and strategic content creation. This hands-on program guides you through building high-impact outputs—from text and visuals to audio and video—using advanced prompt engineering, chaining, and iterative refinement. You’ll explore how different models behave, navigate real-world challenges across creative disciplines, and apply ethical frameworks, especially in sensitive domains like...

This fully online, self‑paced Global Business Management course prepares learners for the NASBITE Certified Global Business Professional™ (CGBP™) exam. Offered through accredited school partners, the course provides comprehensive coverage of global business knowledge areas, exam‑taking strategies, interactive module quizzes, and a full‑length 200‑question practice exam aligned to CGBP™ domains.

This fully online, self‑paced Global Marketing course prepares learners for the NASBITE Certified Global Business Professional™ (CGBP™) exam. Offered through accredited school partners, the course delivers comprehensive coverage of global marketing concepts, exam‑taking strategies, interactive quizzes, and a full‑length 200‑question practice exam aligned to CGBP™ Global Marketing knowledge areas.

This fully online, self‑paced Global Trade Finance course prepares learners for the NASBITE Certified Global Business Professional™ (CGBP™) exam. Offered through accredited university and college partners, the course provides an in‑depth review of global trade finance concepts, international risk management, and financial mechanisms that support cross‑border trade, along with exam‑taking strategies, interactive quizzes, and a full‑length 200‑question practice exam aligned to CGBP™ knowledge...

This fully online, self‑paced Global Supply Chain Management course prepares learners for the NASBITE Certified Global Business Professional™ (CGBP™) exam. Offered through accredited university and college partners, the course delivers an in‑depth review of international supply‑chain logistics, trade compliance, and global sourcing practices, supported by exam‑taking strategies, module quizzes, and a full‑length 200‑question practice exam aligned to CGBP™ knowledge areas.

This fully online, self‑paced Global Trade Finance course prepares learners for the NASBITE Certified Global Business Professional™ (CGBP™) exam. Offered through accredited university and college partners, the course delivers an in‑depth review of international trade finance principles, global risk management, and financial decision‑making, supported by proven exam‑taking strategies, interactive quizzes, and a full‑length 200‑question practice exam aligned to CGBP™ knowledge areas.