Frontline managers sit at the intersection of strategy and execution, translating organizational goals into day‑to‑day results. This program prepares learners to succeed in the most critical tier of management, equipping them with leadership, communication, and operational skills used across industries. Designed for aspiring and current supervisors, the program focuses on managing people, representing the organization, and driving performance at the front lines of business.
Module 1: Frontline Manager®: Introduction to Supervision
Module 2: Frontline Manager®: Coaching
Module 3: Frontline Manager®: Progressive Discipline
Module 4: Frontline Manager®: Time Management
Module 5: Frontline Manager®: Work-Life Balance
Module 6: Frontline Manager®: Better Communication
Module 7: Frontline Manager®: Leadership Styles
Module 8: Frontline Manager®: Teams and Groups
Module 9: Frontline Manager® Simulation: Leading a Team at Dragonfly
Module 10: Frontline Manager®: Navigating Your Organizational Culture
By completing the program, learners will be able to:
Lead and motivate teams to achieve performance and service goals
Supervise and support employees across day‑to‑day operations
Represent the organization professionally with customers, vendors, and partners
Apply effective communication and conflict‑resolution techniques
Support contract discussions, vendor coordination, and operational decision‑making
Execute organizational strategy through frontline leadership and accountability
Balance people management with operational priorities
Certificate of completion
This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.