This course introduces managers to the core concepts of emotional intelligence (EI) and its influence on effective leadership. Learners explore how understanding and managing emotions enhances communication, strengthens workplace relationships, and supports constructive conflict resolution with employees, peers, and senior leaders.
Module 1: Foundations of Emotional Intelligence
Module 2: Self‑Awareness and Self‑Management
Module 3: Emotional Intelligence in Communication
Module 4: Building Strong Workplace Relationships
Module 5: Managing Conflict with Emotional Intelligence
Module 6: Applying EI to Leadership and Team Performance
By the end of this course, the learner will be able to:
Explain the key components of emotional intelligence
Recognize the role of emotional intelligence in effective management and leadership
Manage personal emotions to improve communication and professional relationships
Apply emotional intelligence techniques to resolve workplace conflict
Use emotional intelligence to support positive team performance and outcomes
Certificate of completion
This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.