This course prepares new and aspiring managers to effectively lead teams and groups in today’s dynamic workplace. Learners explore the differences between teams and groups, how teams form and make decisions, and practical strategies for building, motivating, and sustaining high‑performing teams. The course also addresses collaboration, conflict resolution, creativity, diversity and inclusion, and managing teams in remote environments.
Module 1: Teams vs. Groups in the Workplace
Module 2: Types of Teams and Characteristics of Effective Teams
Module 3: Team Formation and Decision‑Making
Edgar Schein’s Decision‑Making Strategies
Tuckman’s Stages of Team Development
Module 4: Team Building, Motivation, and Inclusion
Module 5: Creativity, Innovation, and Collaboration Tools
Module 6: Managing Conflict and Remote Teams
By the end of this course, the learner will be able to:
Describe the key differences between teams and groups
Identify types of teams and characteristics of effective team performance
Explain Edgar Schein’s decision‑making strategies for teams and groups
Apply strategies for building and empowering effective teams
Recall the stages of Bruce Tuckman’s model of team development
Use methods to understand and motivate team members
Select strategies that foster diversity, inclusion, and psychological safety
Apply techniques to encourage creativity and innovation within teams
Identify tools that support collaboration and teamwork
Apply strategies for managing teams in remote and hybrid environments
Identify effective approaches for managing and resolving team conflict
Upon completion, learners are eligible for 3 CEU hours through ATD/HRCI/SHRM.
This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours