This course equips frontline managers with practical communication skills essential for today’s workplace. While introducing basic communication theory, the primary focus is on real‑world application, helping learners develop clear messages, adjust communication style to purpose and audience, and communicate effectively with both direct reports and senior leaders.
Module 1: Foundations of Workplace Communication
Module 2: Verbal and Nonverbal Communication Skills
Module 3: Developing Clear and Purposeful Messages
Module 4: Tailoring Messages to Audience and Purpose
Module 5: Communicating Effectively with Direct Reports
Module 6: Communicating Upward with Senior Management
By the end of this course, the learner will be able to:
Explain foundational communication concepts relevant to managerial roles
Develop clear, purposeful messages for workplace situations
Apply verbal and nonverbal communication techniques effectively
Tailor messages to different audiences and communication objectives
Communicate effectively downward with frontline employees
Communicate professionally upward with senior management
Upon completion, learners are eligible for 2 CEU hours through ATD/HRCI/SHRM.
This class is an independent-study course. Learners will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.