This course prepares frontline managers to use coaching as a powerful leadership tool to improve performance, engagement, and collaboration. Learners explore practical coaching techniques, the differences between coaching and mentoring, and proven frameworks such as the GROW model. Emphasis is placed on emotional intelligence, active listening, SMART goal setting, and effective follow‑up to support employee growth and organizational success.
Module 1: The Role of Coaching in Frontline Management
Module 2: Coaching vs. Mentoring
Module 3: Emotional Intelligence and Coaching Effectiveness
Module 4: Identifying Coaching Needs and Opportunities
Module 5: Coaching Frameworks and Models
GROW Model
Module 6: Goal Setting and Active Listening
SMART Goals
Active Listening Skills
Module 7: Monitoring Progress and Providing Feedback
By the end of this course, the learner will be able to:
Explain why coaching employees is a vital component of effective management
Differentiate between coaching and mentoring roles and approaches
Recognize how emotional intelligence strengthens managerial and coaching effectiveness
Identify leadership behaviors that shape positive team and organizational culture
Recognize signals that indicate coaching is needed
Summarize and apply the GROW model for coaching conversations
Explain and apply SMART goal‑setting techniques
Demonstrate active listening and explain its importance in coaching interactions
Monitor progress and provide constructive feedback through ongoing coaching
Upon completion, learners are eligible for 2 CEU hours through ATD/HRCI/SHRM.
This class is an independent-study course. Learners will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.