This course helps frontline managers understand how organizational culture shapes employee behavior, engagement, and performance. Learners explore how values, norms, leadership behaviors, and communication practices influence workplace culture, and how managers can reinforce positive culture while identifying and addressing toxic or unhealthy environments.
Define organizational culture, and distinguish it from organizational climate
Explain the importance of organizational culture for employees
Draw conclusions about an organization's culture based on aspects of the workplace environment
Describe how leaders affect their organization's culture
Explain the relationship between communication and culture
Describe how you, as a frontline manager, can affect your organization's culture
Detail the consequences of a toxic workplace culture
Describe different types of subcultures that may develop within an organization
By the end of this course, the learner will be able to:
Define organizational culture and distinguish it from organizational climate
Explain why organizational culture is important to employees and performance
Draw conclusions about an organization’s culture based on workplace behaviors and environment
Describe how leaders influence and sustain organizational culture
Explain the relationship between communication and culture
Identify how the learner, as a frontline manager, can positively impact workplace culture
Detail the consequences of a toxic workplace culture
Describe different types of subcultures that may develop within an organization
Upon completion, learners are eligible for 2 CEU hours through ATD/HRCI/SHRM.
This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours