This 10‑module course gives you a practical toolkit for managing real‑world employee relations, from preventing conflict and building trust to handling complaints, discipline, offboarding, and workforce reductions. You’ll learn the foundational U.S. employment laws that guide modern HR practice, how to prevent and respond to discrimination and harassment, how to manage accommodation requests, and how to design communication, engagement, and feedback systems that strengthen culture. You’ll also develop structured approaches for resolving disputes, applying progressive discipline, conducting terminations, and planning fair, well‑documented reductions in force.
1. Welcome to Employee Relations
2. The Legal Landscape That Shapes Everyday ER Decisions
3. Title VII in Practice: Preventing Discrimination and Retaliation
4. Accommodations with Confidence
5. Building a Strategy Employees Can Feel
6. Listening at Scale
7. From Tension to resolution
8. Complaint Handling That De-escalates and Drives Clarity
9. Correcting Culture Drift
10. Separation with Respect
By the end of this course, learners will be able to:
Legal & Compliance Foundations
Explain core employment laws (FLSA, FMLA, Title VII, WARN, NLRA) and apply them to everyday HR decisions.
Distinguish lawful vs. unlawful practices in discrimination, harassment, retaliation, and accommodation scenarios.
Employee Relations Strategy & Communication
Build trust through clear expectations, accessible leadership behaviors, and psychologically safe communication.
Use surveys, pulse checks, and feedback channels to identify issues early and guide improvement.
Issue Prevention & Resolution
Recognize early warning signs of ER problems and intervene using fair, structured methods.
Apply dispute‑resolution processes, progressive discipline, and consistent documentation.
Conduct, Offboarding & Workforce Changes
Address misconduct, bullying, gossip, and performance issues using appropriate corrective steps.
Conduct compliant terminations, manage offboarding with dignity, and plan workforce reductions using mitigation strategies.
Certificate of completion
This 10‑module course gives you a practical toolkit for managing real‑world employee relations, from preventing conflict and building trust to handling complaints, discipline, offboarding, and workforce reductions. You’ll learn the foundational U.S. employment laws that guide modern HR practice, how to prevent and respond to discrimination and harassment, how to manage accommodation requests, and how to design communication, engagement, and feedback systems that strengthen culture. You’ll also develop structured approaches for resolving disputes, applying progressive discipline, conducting terminations, and planning fair, well‑documented reductions in force.