The Medical Administrative Assistant Program prepares learners for high‑demand administrative roles across healthcare settings, including physician offices, clinics, hospitals, and outpatient facilities. As the U.S. healthcare system continues to expand and evolve, qualified medical administrative professionals are essential to ensuring efficient office operations and positive patient experiences. This program delivers comprehensive training in medical office procedures, professional communication, healthcare ethics and law, medical terminology, insurance billing and coding fundamentals, medical records management, and practice finances.
Module 1: Healthcare Systems and the Medical Office
Overview of the healthcare industry
Roles and responsibilities of the medical administrative assistant
Module 2: Professionalism, Ethics, and Medical Law
Interpersonal skills and professional conduct
Medical ethics, legal issues, and compliance
Module 3: Medical Terminology
Core medical terms used in healthcare administration
Terminology for documentation and communication
Module 4: Office Communication and Scheduling
Telephone techniques and patient communication
Appointment scheduling and office workflow
Module 5: Medical Records and HIPAA
Medical records management
Confidentiality, HIPAA, and patient rights
Module 6: Insurance Billing and Coding Basics
Health insurance coverage concepts
Billing, coding, and reimbursement fundamentals
Module 7: Financial and Practice Management
Medical office finances
Billing, collections, accounting, and budgeting
Module 8: Technology and Career Development
Technology in the healthcare office
Career readiness and professional advancement
After completing this program, the learner will be able to:
Explain the role, responsibilities, and scope of practice of a medical administrative assistant
Demonstrate professional interpersonal and communication skills in healthcare environments
Apply basic medical terminology accurately in documentation and administrative tasks
Manage telephone communications and schedule patient appointments effectively
Assist with insurance billing, coding fundamentals, and reimbursement processes
Maintain medical records in compliance with confidentiality and HIPAA standards
Support medical practice operations through basic financial and administrative procedures
As part of this program, students receive an exam voucher for the nationally recognized Certified Medical Administrative Assistant (CMAA) certification offered by the National Healthcareer Association (NHA). Please note that individual states may have additional licensing or employment requirements; students are encouraged to consult their state’s occupational licensing board for specific details.
This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.