This course prepares managers to confidently address and improve difficult employee behavior. Through practical tools, coaching techniques, and video-based examples, learners gain the skills to respond constructively to workplace challenges, focusing on behaviors rather than personalities, to improve morale, productivity, teamwork, and retention.
Upon completion of this program, learners will be able to:
Identify common types of difficult employee behavior
Apply effective coaching and counseling techniques
Address performance issues while maintaining professionalism and respect
Improve morale, teamwork, and productivity through corrective action
Use clear, behavior-focused strategies to support positive change
Upon completion of this program, learners will be able to:
Identify common types of difficult employee behavior
Apply effective coaching and counseling techniques
Address performance issues while maintaining professionalism and respect
Improve morale, teamwork, and productivity through corrective action
Use clear, behavior-focused strategies to support positive change
Certificate of completion
This class is an independent-study course. Learners will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.