Artificial intelligence is quickly becoming part of everyday business, from drafting communications and summarizing information to supporting research, customer service, sales, and administrative work. The AI-Enabled Business Professional program helps working professionals develop practical AI skills they can apply on the job without learning to code or becoming technology specialists.
Learners explore how generative AI can support common workplace responsibilities and practice writing prompts that produce useful drafts, summaries, emails, and other business content. Just as importantly, the program teaches learners how to evaluate AI-generated information before it is used. Participants learn to recognize inaccurate or fabricated responses, identify missing information, and understand when human review is required.
Responsible use is woven throughout the training. Learners examine privacy considerations, appropriate handling of company and customer information, and the risks of placing sensitive information into public AI tools. They also learn how to decide whether a task is a good candidate for AI or should remain primarily human-driven.
The program combines practical generative AI training with AI for business concepts so learners understand both how to use the technology and how organizations can adopt it responsibly. It is designed to fit around the workday and is especially relevant for office staff, managers, bookkeepers, sales professionals, technicians, and other employees who already use a browser and email in their jobs.
The program concludes with preparation for the CertNexus AI for Business Professionals (AIBIZ) AIZ-210 assessment. Successful candidates can earn the AIBIZ digital badge, providing an industry credential that demonstrates foundational knowledge of artificial intelligence in a business environment. Graduates leave prepared to use AI more productively, thoughtfully, and responsibly in their current careers.
Lesson 1: Preface
1.1 Course Description
1.2 AI for Business Professionals (AIBIZ) Study Guide Exam Objectives
1.3 AI for Business Professionals (AIBIZ) Objective Map
Lesson 2: AI Fundamentals
2.1 A Brief History of AI
2.2 AI Concepts
Lesson 3: Functions of AI in Business
3.1 Improve User Experiences
3.2 Segment Audiences
3.3 Secure Assets
3.4 Optimize Processes
Lesson 4: Implementing Business Requirements for AI
4.1 Identify Design Requirements
4.2 Identify Data Requirements
4.3 Identify Risks in Implementing AI
4.4 Develop an AI Strategy
Module 1: Introduction to Generative AI
1.1 Understanding Generative AI and Its Applications
1.2 Overview of Generative AI Models and Tools
1.3 Capabilities, Limitations, and Common Use Cases
1.4 Generative AI in Education, Business, and Everyday Tasks
Module 2: Prompt Engineering
2.1 Fundamentals of Effective Prompt Writing
2.2 Structuring Prompts for Accurate and Relevant Responses
2.3 Advanced Prompting Techniques and Strategies
2.4 Refining Prompts to Improve AI Outputs
2.5 Understanding Model-Specific Behaviors and Limitations
Module 3: AI Content Creation
3.1 Generating Articles, Blogs, and Written Content
3.2 Creating Academic and Professional Documents
3.3 AI-Assisted Image and Multimedia Generation
3.4 Editing, Enhancing, and Personalizing AI Content
3.5 Maintaining Originality and Content Quality
Module 4: Responsible AI Deployment
4.1 Ethical Considerations in Generative AI
4.2 Identifying and Addressing AI Bias
4.3 Data Privacy, Security, and Confidentiality
4.4 Copyright, Plagiarism, and Intellectual Property
4.5 Human Oversight and Quality Assurance
Module 5: Model Manipulation and Optimization
5.1 Understanding AI Model Responses and Behavior
5.2 Identifying and Reducing AI Hallucinations
5.3 Improving Outputs Through Iterative Feedback
5.4 Customizing AI Responses for Specific Tasks
5.5 Optimizing Productivity and Workflow Efficiency
Module 6: Practical Applications of Generative AI
6.1 Applying Generative AI to Workplace Tasks
6.2 Automating Content Development and Communication
6.3 Evaluating AI-Generated Outputs for Accuracy
6.4 Integrating Generative AI into Daily Workflows
• Create effective prompts for workplace drafts, summaries, emails, and business communication.
• Evaluate AI-generated responses for errors, missing information, unsupported claims, and fabricated details.
• Identify company and customer information that should not be entered into public AI tools.
• Determine which workplace tasks are appropriate for AI assistance and which require greater human control.
• Apply responsible AI practices, including privacy protection and human review.
• Prepare for the CertNexus AI for Business Professionals (AIBIZ) AIZ-210 assessment."
This career training program includes the AIZ-210 certification exam voucher.
This class is an independent-study course. Learners will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.