The Medical Administrative Assistant Program prepares learners for essential administrative roles in today’s rapidly expanding healthcare system. As medical offices, clinics, hospitals, and outpatient centers continue to grow in size and complexity, the demand for skilled medical administrative professionals has increased significantly. This program provides comprehensive instruction in medical office operations, healthcare communication, ethics and law, medical terminology, insurance billing and coding fundamentals, records management, and practice finances, equipping learners to function confidently in a variety of healthcare settings.
Module 1: Healthcare Systems and the Medical Office
Overview of the healthcare industry
Roles and responsibilities of the medical administrative assistant
Module 2: Professionalism, Ethics, and Medical Law
Interpersonal skills and professional conduct
Medical ethics, legal issues, and compliance
Module 3: Medical Terminology
Core medical terms used in healthcare administration
Terminology for documentation and communication
Module 4: Office Communication and Scheduling
Telephone techniques and patient communication
Appointment scheduling and office workflow
Module 5: Medical Records and HIPAA
Medical records management
Confidentiality, HIPAA, and patient rights
Module 6: Insurance Billing and Coding Basics
Health insurance coverage concepts
Billing, coding, and reimbursement fundamentals
Module 7: Financial and Practice Management
Medical office finances
Billing, collections, accounting, and budgeting
Module 8: Technology and Career Development
Technology in the healthcare office
Career readiness and professional advancement
After completing this program, the learner will be able to:
Describe the role and responsibilities of a medical administrative assistant within healthcare environments
Demonstrate professional interpersonal communication and telephone techniques in a medical office
Apply basic medical terminology accurately in documentation and office procedures
Schedule appointments and manage patient flow effectively
Assist with insurance billing, coding basics, and reimbursement processes
Manage medical records while maintaining confidentiality and HIPAA compliance
Support medical practice finances, including billing, collections, and basic accounting tasks
As part of this program, students receive an exam voucher for the nationally recognized Certified Medical Administrative Assistant (CMAA) certification offered by the National Healthcareer Association (NHA). Please note that individual states may have additional licensing or employment requirements; students are encouraged to consult their state’s occupational licensing board for specific details.
This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.