This self‑paced Operations Management Foundations course introduces learners to the core concepts, theories, and practices that drive effective operations in both manufacturing and service organizations. By connecting foundational theory to real‑world operational challenges, the course explores how supply chains, demand management, process design, and continuous improvement methodologies work together to create resilient and high‑performing operational systems.
Module 1: Introduction to Operations Management
Overview of operations management concepts, objectives, and relevance to manufacturing and service organizations.
Module 2: Supply Chain Fundamentals
Explores supply chain structure, coordination, and the role of suppliers, logistics, and distribution.
Module 3: Demand Management and Forecasting
Examines demand patterns, forecasting approaches, and their impact on operational planning.
Module 4: Process Design and Analysis
Covers process mapping, capacity, bottlenecks, and designing efficient operational workflows.
Module 5: Process Management and Performance
Focuses on monitoring, controlling, and improving processes to ensure reliability and consistency.
Module 6: Lean Operations
Introduces Lean principles, waste reduction, and value‑stream thinking.
Module 7: Total Quality Management (TQM)
Explores quality concepts, continuous improvement, and organization‑wide quality practices.
Module 8: Six Sigma Fundamentals
Covers Six Sigma methodology, problem‑solving frameworks, and data‑driven improvement.
Module 9: Operations Strategy and Integration
Examines how operations align with organizational strategy and create competitive advantage.
Module 10: Applying Operations Concepts Across Industries
Applies foundational operations management principles to both manufacturing and service environments.
By the end of this course, the learner will be able to:
Explain the core principles and theories underlying effective operations management
Describe how supply chains and demand management influence organizational performance
Understand the role of process design and process management in reliable operations
Compare key operational improvement methodologies, including Lean, TQM, and Six Sigma
Identify how operational tools and techniques support broader business strategies
Apply foundational operations management concepts across manufacturing and service environments
Certificate of completion
This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.