The Medical Administrative Assistant Program prepares learners for high‑demand administrative roles in healthcare settings such as physician offices, clinics, hospitals, and outpatient facilities. As the U.S. healthcare system continues to grow in size and complexity, skilled medical administrative professionals are essential to patient care operations. This program provides comprehensive instruction in medical office procedures, professional communication, ethics and law, medical terminology, insurance billing and coding basics, medical records management, and practice finance administration.
Module 1: Healthcare Systems and the Medical Office
Overview of the healthcare industry
Roles and responsibilities of the medical administrative assistant
Module 2: Professionalism, Ethics, and Medical Law
Interpersonal skills and professional conduct
Medical ethics, legal issues, and compliance
Module 3: Medical Terminology
Core medical terms used in healthcare administration
Terminology for documentation and communication
Module 4: Office Communication and Scheduling
Telephone techniques and patient communication
Appointment scheduling and office workflow
Module 5: Medical Records and HIPAA
Medical records management
Confidentiality, HIPAA, and patient rights
Module 6: Insurance Billing and Coding Basics
Health insurance coverage concepts
Billing, coding, and reimbursement fundamentals
Module 7: Financial and Practice Management
Medical office finances
Billing, collections, accounting, and budgeting
Module 8: Technology and Career Development
Technology in the healthcare office
Career readiness and professional advancement
After completing this program, the learner will be able to:
Describe the role and responsibilities of a medical administrative assistant
Demonstrate professional interpersonal and telephone communication skills
Apply medical terminology accurately in documentation and office tasks
Schedule appointments and manage front‑office workflows effectively
Assist with insurance billing, coding basics, and reimbursement processes
Maintain medical records in compliance with HIPAA and confidentiality standards
Support medical office operations through basic financial and administrative procedures
Upon completion, learners are eligible to sit for the Certified Medical Administrative Assistant (CMAA) certification offered by the National Healthcareer Association (NHA).
This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.