The Medical Administrative Assistant Program prepares learners for in-demand administrative, clerical, and patient-support roles across a variety of healthcare environments, including physician offices, medical clinics, hospitals, specialty practices, outpatient facilities, and other healthcare organizations. The program provides practical, career-focused training designed to help learners develop the essential skills needed to support the daily operations of a modern medical practice efficiently, accurately, and professionally.
Throughout the program, learners build knowledge in key areas of healthcare administration, including medical terminology, patient scheduling, medical records management, electronic health records, insurance and billing processes, professional communication, office procedures, patient privacy, and healthcare regulatory compliance. Emphasis is placed on organization, accuracy, confidentiality, customer service, and effective communication with patients and healthcare professionals. Learners also develop an understanding of healthcare workflows and the important role administrative professionals play in creating positive patient experiences and maintaining efficient clinical operations. Upon completion, learners are prepared to pursue entry-level administrative opportunities and contribute as valuable members of healthcare teams in a growing and evolving industry.
Healthcare Fundamentals
Communication in Healthcare
Medical Documentation and Record Keeping (HIPAA)
Medical Terminology
Introduction to Anatomy and Physiology
Administrative Responsiblities
Occupational Safety and Health Administration (OSHA)
Building Excellence in the Medical Front Office
Technology in Healthcare Settings
Essential Professional Skills
Upon completion of the program, learners will be able to:
Understand the role and responsibilities of medical administrative professionals
Apply medical ethics, basic medical law, and HIPAA compliance standards
Use medical terminology in administrative and clinical communication
Schedule appointments and manage patient interactions professionally
Maintain accurate medical records and documentation
Perform basic insurance billing, coding, and claims processing
Manage practice finances, billing, and reimbursement workflows
Learners who complete this program will be prepared to sit for the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA)
This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.