This course introduces learners to common forms of workplace conflict and practical strategies managers use to address them effectively. Through expert insights, scenario‑based learning, and applied models such as Thomas‑Kilmann, learners build skills to recognize conflict, manage difficult employees, and respond appropriately to high‑risk situations.
Module 1: Understanding Workplace Conflict
Types of conflict in the workplace
Common causes and sources of conflict
Impact of conflict on teams and organizations
Module 2: Conflict Styles and the Thomas‑Kilmann Model
Overview of the Thomas‑Kilmann Conflict Mode Instrument
The five conflict-handling styles
Self‑assessment of personal conflict style
Module 3: Conflict Behaviors in the Workplace
Identifying conflict behaviors
Triggers and escalation patterns
Recognizing constructive vs. destructive conflict
Module 4: Conflict Resolution Strategies
Conflict resolution techniques and approaches
Selecting appropriate strategies for different situations
Applying strategies through real‑world scenarios
Module 5: Managing Difficult Employees
Best practices for addressing challenging behaviors
Communication and documentation strategies
Maintaining professionalism and consistency
Module 6: Dangerous and High‑Risk Conflict Situations
Defining dangerous or high‑risk conflict
Warning signs and risk factors
Procedures for handling and escalating risky situations
After completing this course, the learner will be able to:
Identify different types of workplace conflict and their root causes
Explain the Thomas‑Kilmann conflict management model and its applications
Assess personal conflict style and compare it to other approaches
Recognize common conflict behaviors and escalation patterns
Apply effective conflict resolution strategies in workplace scenarios
Demonstrate best practices for managing difficult employees
Identify dangerous or high‑risk conflict situations and appropriate response methods
Certificate of completion
This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.