The Medical Administrative Assistant Program prepares learners for high‑demand administrative roles within today’s expanding healthcare system. Designed for medical offices, clinics, outpatient facilities, and hospitals, the program builds essential skills in healthcare communication, ethics and law, medical terminology, records management, billing and coding, scheduling, and practice finance management. Offered through accredited school partners, this program provides a comprehensive foundation for entering or advancing in medical administrative careers.
Module 1: Professional and Career Responsibilities
Module 2: Ethics and Professional Communication
Module 3: Reception and Telephone Procedures
Module 4: Appointment Scheduling and Filing Systems
Module 5: Medical, Drug, and Prescription Records
Module 6: Written and Electronic Communication
Module 7: Banking and Revenue Cycle Basics
Module 8: Bookkeeping and Medical Coding Fundamentals
Module 9: Health Insurance Systems and Office Operations
Module 10: Financial Management and Career Preparation
Following completion of this program, the learner will be able to:
Explain the role and responsibilities of a medical administrative assistant within diverse healthcare settings.
Demonstrate professional behavior, effective interpersonal communication, and ethical decision‑making.
Apply medical terminology commonly used in medical offices and healthcare documentation.
Manage paper and electronic medical records in compliance with HIPAA and patient privacy standards.
Perform basic insurance billing and coding functions to process healthcare claims.
Schedule appointments and manage patient flow effectively.
Apply foundational medical accounting and practice finance principles.
Support office operations and assist medical staff during emergency situations.
Plan career development strategies for advancement within the healthcare industry.
Upon completion, learners will be eligible to sit for the Students National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA) exam.
This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.