The Medical Administrative Assistant Program prepares learners to succeed in the fast‑growing healthcare industry by building essential administrative, clerical, and financial skills needed in medical offices and healthcare settings. Offered through accredited school partners, this program covers medical terminology, ethics and law, patient communication, billing and coding basics, medical records management, and practice finances to support efficient, compliant healthcare operations.
Module 1: Professional and Career Responsibilities
Introduces the healthcare system, the role of the medical administrative assistant, professionalism, career pathways, certification, and healthcare delivery models.
Module 2: Ethics, Law, and Communication
Covers medical ethics, legal responsibilities, HIPAA compliance, confidentiality, liability, and effective professional communication.
Module 3: Reception and Telephone Procedures
Focuses on front‑office operations, patient intake, office safety, emergency preparedness, and telephone policies and techniques.
Module 4: Appointment Scheduling and Filing Systems
Explores scheduling methods, appointment management, paper and electronic filing systems, and records retention.
Module 5: Medical, Drug, and Prescription Records
Addresses medical record systems, documentation standards, auditing records, drug laws, and prescription management.
Module 6: Written and Electronic Communication
Develops skills in business correspondence, medical transcription, electronic communication, and office mail management.
Module 7: Banking and Revenue Cycle Management
Introduces patient billing, insurance payments, banking procedures, credit and collection laws, and financial transactions.
Module 8: Bookkeeping and Medical Coding
Covers patient accounts, accounts receivable, procedure and diagnostic coding, ICD‑10‑CM, and coding guidelines.
Module 9: Health Insurance Systems and Office Responsibilities
Examines insurance plans, third‑party payers, claims processing, employer responsibilities, and office operations.
Module 10: Financial Management and Career Preparation
Focuses on practice financial management, payroll, productivity analysis, computerized systems, and employment readiness.
By the end of the program, the learner will be able to:
Demonstrate professional and ethical behavior in healthcare administrative settings
Communicate effectively with patients, providers, and healthcare teams
Apply medical terminology accurately in office documentation
Manage scheduling, telephone procedures, and front‑office operations
Maintain medical records in compliance with legal and HIPAA requirements
Perform basic insurance billing, coding, and financial management tasks
Support healthcare practices through accurate documentation and administrative coordination
Upon completion, learners will be eligible to sit for the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA) exam.
This class is an independent-study course. Learners will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.