Clear, concise communication is essential for professional success, especially when ideas must be understood and supported by business leaders and stakeholders. This course equips learners with the tools and techniques needed to communicate effectively in both written and oral formats. From organizing and refining ideas to designing compelling PowerPoint presentations, learners develop practical skills to inform, persuade, and influence. The program covers common business communication formats, including memos, reports, proposals, presentations, catalogs, and websites, along with strategies for outlining, professional email use, and editing for clarity and impact.
Module 1: Effective Business Communication & Understanding your Audience
Module 2: Effective Business Writing
Module 3: Business Writing and Presentations
Module 4: Verbal and Nonverbal Deliveries
Module 5: Presentation to Inform and Persuade
Module 6: Business Presentations and Types of Communication
Module 7: Negative News and Crisis Communication
Module 8: Intercultural and International Business Communication
Upon successful completion of this course, the learner will be able to:
Organize and clarify ideas for effective written and oral communication
Select appropriate formats for common workplace documents and presentations
Create persuasive business communications, including memos, reports, proposals, and presentations
Design PowerPoint slides that complement and reinforce key messages
Use outlining techniques to structure complex information clearly
Apply best practices for professional email communication
Revise content to reduce wordiness, eliminate jargon, and improve clarity and conciseness
Certificate of completion
This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.